These general terms and conditions of sale apply to all commercial transactions carried out in our online store, [www.almazarareal.es], hereinafter referred to as The Seller. For more information about The Seller and our Privacy Policy, please consult the Legal Notice found at the footer of each page of this store.

We ask that you read these Purchase Conditions and our Privacy Policy carefully before placing an order. If you do not agree with all of the Purchase Conditions and the Privacy Policy, you must not place any orders.

1. Identification

The Seller is a business unit belonging to [Almazara Real], with Tax ID [26001781M], domiciled at [C/ San Marcos, 65]. Any communication may be directed to the registered office, by phone at [953961289], or via email at [aove@almazarareal.com].

1. Activity

The Seller is engaged in distance selling, primarily via the internet, of olive oil and olives.

2. Content and information provided on the website

The Seller reserves the right to modify the commercial offer presented on the website (modifications regarding products, prices, promotions, and other commercial and service conditions) at any time. The Seller makes every effort within its means to ensure the information contained on the website is accurate and free of typographical errors. In the event that such an error occurs at any time, entirely beyond The Seller's intent, it will be corrected immediately. If a typographical error exists in any of the prices shown and a customer has made a purchase decision based on that error, The Seller will notify the customer of the error, and the customer will have the right to cancel their purchase at no cost to them.

The content of The Seller's website may, at times, show provisional information about some products. In the event that the information provided does not correspond to the product's characteristics, the customer will have the right to cancel their purchase at no cost to them.

The Seller is not responsible, directly or indirectly, for any of the information, content, statements, or expressions contained in the products sold by The Seller. Such responsibility rests at all times with the manufacturers or distributors of said products. The customer understands that The Seller is a mere intermediary between them and said manufacturer or distributor.

3. Sales system

To make a purchase, the user can choose from several ways to send us their order:

• Internet via the "shopping cart"

• Internet via the "off-line order"

• By phone via our customer service line: [953961289]

• By letter to the address indicated above or via email [aove@almazarareal.com].

4. Applicable taxes

The prices of the products displayed on The Seller's website include the Value Added Tax (VAT) that may be applicable.

Purchases to be delivered within the territory of any European Union member state will be subject to VAT.

Purchases to be delivered in territories of non-European Union member states, or in the Canary Islands, Ceuta, or Melilla, will be exempt from VAT.

5. Payment methods

When placing an order, the customer can freely choose to pay for their purchases via Visa, Mastercard, Paypal, cash on delivery (only in Spain and some European Union countries), or other similar means. In certain cases, and to prevent potential fraud, The Seller reserves the right to request a specific payment method from a customer if the buyer's identity cannot be reliably verified. The website uses industry-standard information security techniques, such as firewalls, access control procedures, and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user/customer agrees that the provider may obtain data for the purpose of the corresponding authentication of access controls. Any contracting process or process involving the entry of personal data (health, ideology, etc.) will always be transmitted via a secure communication protocol (HTTPS://) so that no third party has access to the information transmitted electronically.

6. Shipping method, costs, and delivery time

The customer may select the shipping method from those available for their shipping zone. Please note that delivery times, quality of service, delivery point, and cost will vary for each transport method.

The Seller sends orders to its customers through various reputable national and international express transport companies. The delivery date at the customer's address depends on the availability of the chosen product and the shipping zone. Estimated transport times are available in the "Shipping Costs" section of our website. Before confirming your order, the customer will be informed of the shipping costs and transport times, both of which are estimates, applicable to their specific order. However, both may vary depending on the specific circumstances of each order. In particular:

• Transport times may be affected by extraordinary incidents involving the carrier and by difficulties in delivering the merchandise.

• The shipping costs shown on the website when placing the order are estimates and are calculated based on a statistical average weight in grams. The Seller reserves the right to adjust shipping costs when the requested weight varies by more or less than 10% from the aforementioned average weight. In the event of a price variation, The Seller will notify the customer by email of the change, and the customer may choose to cancel their order without being charged any costs.

7. Buyer's rights and returns policy

The Seller does not guarantee to its customers the availability or delivery time of the products offered on its website, except for those products where a specific guarantee is expressly stated. The catalog shown is merely indicative, as manufacturers or distributors do not communicate stock levels in advance nor do they guarantee delivery times. This situation prevents The Seller from being able to inform its customers exactly about product availability or to guarantee a specific delivery date, which, in any case, will depend on the time it takes the manufacturer or distributor to supply the product.

The Seller guarantees its customers the right to cancel their order at any time and at no cost, provided that the cancellation is communicated before the order has been made available to the carrier for shipment.

The customer shall have a period of seven days from receipt of the order to terminate the contract and return the purchased product. The customer shall notify The Seller of their wish to exercise the right to terminate the contract within the stipulated period and by any legally permitted means. The returned order must be delivered together with the delivery note and, where applicable, the invoice issued to The Seller, with The Seller bearing the return costs.

The customer may return any item purchased from The Seller provided that the products have not been opened or used and retain their original seal or packaging. In such cases, The Seller will refund the purchase price via a credit to the credit card, a bank transfer to the account indicated by the customer, or a credit to their personal account.

If a product other than the one requested by the customer is delivered due to an error by The Seller, it will be collected, and the correct product will be delivered at no additional cost to the buyer.

For any issue related to the return of items from our store, you can contact our Customer Service Department via email: [aove@almazarareal.com] or by phone [953961289].

8. Customer obligations

The customer of The Seller agrees at all times to provide truthful information regarding the data requested in the user registration or order forms, and to keep it updated at all times.

The customer agrees to accept all provisions and conditions set out in these General Terms and Conditions of Sale, understanding that they reflect the best possible service intent for the type of activity The Seller develops.

Likewise, the customer agrees to keep their personal access passwords to our website confidential and with the utmost diligence.

The customer agrees to facilitate the delivery of the requested order by providing a delivery address where the order can be delivered during normal business hours (Monday to Friday from 10:00 to 13:30 and 16:00 to 18:00). In the event of a breach of this obligation by the customer, The Seller shall have no responsibility for any delay or impossibility in delivering the order requested by the customer.

9. Applicable law and competent jurisdiction

Sales made with The Seller are subject to the legislation of [Spain].

In the event of any conflict or discrepancy, the applicable jurisdiction will be that of the courts or tribunals of the buyer.